Privacy Policy
Introduction
This Privacy Policy describes how AchieveApex (operated by EME AGENCIA DIGITAL S.A.S) collects, uses, and protects your personal information when you use our services. We are committed to ensuring the privacy and security of your data. This policy was last updated on 12/3/2024.
Information We Collect
Account Information
- Name and contact details
- Email address and password
- Profile information
- Organization details
Usage Data
- Device and browser information
- IP address and location data
- Usage patterns and preferences
- Communication history and messages
Third-Party Integration Data
- Google authentication information
- WhatsApp Business API data
- Social media integration data
How We Use Your Information
- To provide and maintain our CRM and communication services
- To authenticate and secure your account
- To process and manage customer interactions
- To enable communication features including messaging and location sharing
- To analyze and improve our services
- To send important notifications and updates
- To comply with legal obligations
Data Storage and Security
We implement robust security measures to protect your data, including:
- Secure authentication mechanisms
- Encrypted data transmission
- Regular security audits
- Access controls and monitoring
Third-Party Services
We integrate with third-party services including Google Authentication, WhatsApp Business API, and mapping services. These services may collect and process your data according to their own privacy policies. We recommend reviewing their respective privacy policies for more information.
Your Rights
- Access and view your personal data
- Correct or update your information
- Request deletion of your data
- Object to data processing
- Export your data
- Withdraw consent for optional features
Social Media Integration
Our platform integrates with various social media platforms to provide comprehensive communication services. These integrations include:
Meta Platform Integrations
- WhatsApp Business API for messaging and customer communication
- Facebook Messenger API for customer interactions and automated responses
- Instagram API for managing comments, direct messages, and story replies
- Facebook Comments API for monitoring and responding to post comments
Data Collection Through Social Media
- Message content and conversation history
- User profile information from connected social accounts
- Interaction data (comments, reactions, message timestamps)
- Story replies and engagement metrics
- Customer service and support interactions
Contact Information
For any questions or concerns about this Privacy Policy, please contact us at:
EME AGENCIA DIGITAL S.A.S
Calle 107 # 50 - 69
Bogotá, Colombia
Email: privacy@achieveapex.com
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any material changes through our platform or via email. Your continued use of our services after such modifications constitutes your acknowledgment of the modified Privacy Policy.