Connect Facebook Messenger
Connect your Facebook Business Page's Messenger to AchieveApex and manage customer conversations.
Note: This tutorial assumes you already have a Facebook Business Page set up. If you don't, please create a Facebook Business Page first.
Prerequisites
- A Facebook Business Page
- Admin access to your Facebook Business Page
- Messenger enabled for your Facebook Business Page
- An active AchieveApex organization
Step 1: Access Channel Settings
Navigate to your organization's settings by clicking on the settings icon in the main navigation menu. Then select "Channel Integrations" from the sidebar.
Settings Navigation Image
Navigate to your organization settings and select Channel Integrations
Step 2: Connect Facebook Messenger
In the Channel Integrations page, locate the Facebook Messenger section and click the "Connect Facebook Messenger" button. This will start the connection process.
Connect Facebook Messenger Button Image
Click on the "Connect Facebook Messenger" button
Step 3: Log in to Facebook
A Facebook login dialog will appear. Log in with the Facebook account that has admin access to your Business Page.
Important: Make sure you log in with a Facebook account that has admin permissions to the Facebook Business Page you want to connect.
Step 4: Select Facebook Page
After authenticating, you'll be prompted to select which Facebook Business Page you want to connect to AchieveApex. Choose the appropriate page from the list of pages you manage.
Select Facebook Page Image
Select the Facebook Page you want to connect
Step 5: Grant Permissions
Facebook will ask you to grant specific permissions to AchieveApex. These permissions allow AchieveApex to:
- View and manage your Facebook Pages
- Read and send messages through Messenger
- Access Page metadata
Review the requested permissions and click "Allow" to proceed.
Facebook Permissions Image
Review and grant the requested permissions
Step 6: Verify Connection
After granting permissions, you'll be returned to AchieveApex. The system will create the connection in the background. After a few moments, you should see your Facebook Messenger listed as connected in the Channel Integrations page. The status indicator should show "Active".
Successful Connection Image
The connected Facebook Messenger with active status
Troubleshooting
Common Issues
Page Not Listed
If your Facebook Page doesn't appear in the selection list:
- Make sure you're logged in with the Facebook account that has admin access to the page
- Verify that the page is a Business Page, not a personal profile
- Check if you have the necessary admin permissions for the page
Permissions Error
If you encounter permissions-related errors:
- Ensure you've granted all requested permissions
- Try reconnecting and carefully review the permission requests
- Check your Facebook app settings to make sure permissions are correctly configured
Connection Shows "Error" Status
If your connection shows an error status:
- Check the error message for specific details
- Ensure your Facebook Page is active and has Messenger enabled
- Verify that the Facebook Page hasn't been restricted or disabled
- Try refreshing the connection using the "Refresh" button
Next Steps
Now that you've connected your Facebook Messenger, you can start receiving and replying to customer messages directly within AchieveApex. Here are some next steps:
- Test the connection by sending a message to your Facebook Page
- Set up automated responses for common inquiries
- Assign team members to handle Facebook Messenger conversations
- Create response templates to quickly answer frequent questions
Video Tutorial
Video tutorial coming soon