Connect Instagram Business
Connect your Instagram Business account to AchieveApex and manage your Instagram DMs efficiently.
Note: This tutorial assumes you already have an Instagram Business account set up and connected to a Facebook page. If you don't, please create an Instagram Business account first.
Prerequisites
- A Meta Business Account
- An Instagram Business account (connected to a Facebook page)
- Admin access to the Facebook page connected to your Instagram account
- An active AchieveApex organization
Step 1: Access Channel Settings
Navigate to your organization's settings by clicking on the settings icon in the main navigation menu. Then select "Channel Integrations" from the sidebar.
Settings Navigation Image
Navigate to your organization settings and select Channel Integrations
Step 2: Connect Instagram
In the Channel Integrations page, locate the Instagram section and click the "Connect Instagram" button. This will initiate the connection process.
Connect Instagram Button Image
Click on the "Connect Instagram" button
Step 3: Authenticate with Instagram
A new window will open, redirecting you to Instagram's authentication page. Log in to your Instagram Business account and authorize AchieveApex to access your Instagram messages.
Important: Make sure you're logging in with the Instagram Business account you want to connect, not a personal account.
Step 4: Grant Permissions
Instagram will ask you to grant specific permissions to AchieveApex. These permissions allow AchieveApex to:
- Access basic Instagram account information
- Read and manage Instagram messages
- Manage Instagram comments
- Access Instagram insights
Review the requested permissions and click "Allow" to proceed.
Instagram Permissions Image
Review and grant the requested permissions
Step 5: Select Instagram Business Account
After granting permissions, you may be asked to select which Instagram Business account you want to connect if you have multiple accounts. Select the appropriate account from the list.
Step 6: Wait for Confirmation
Once you've selected your Instagram Business account, the authentication window will close automatically, and you'll be returned to AchieveApex. The system will create the connection in the background.
Connection Processing Image
AchieveApex processing your Instagram connection
Step 7: Verify Connection
After a few moments, you should see your Instagram Business account listed as connected in the Channel Integrations page. The status indicator should show "Active".
Successful Connection Image
The connected Instagram account with active status
Troubleshooting
Common Issues
Authentication Failed
If authentication fails, try these solutions:
- Ensure you're using an Instagram Business account, not a personal account
- Verify that your Instagram account is connected to a Facebook page
- Make sure you have admin rights to the Facebook page connected to your Instagram account
- Try logging out of Instagram and logging back in before attempting connection again
Permissions Denied
If you accidentally denied permissions:
- Start the connection process again
- Ensure you click "Allow" when prompted for permissions
- You may need to reset permissions in your Instagram account settings first
Connection Shows "Error" Status
If your connection shows an error status:
- Check the error message for specific details
- Verify that your permissions are still valid in Instagram
- Try disconnecting and reconnecting the channel
- Make sure your Instagram Business account is active and in good standing
Next Steps
Now that you've connected your Instagram Business account, you can start receiving and responding to Instagram DMs directly within AchieveApex. Here are some next steps:
- Test the connection by sending a direct message to your Instagram Business account
- Set up automated responses for common inquiries received via Instagram
- Assign team members to handle Instagram conversations
Video Tutorial
Video tutorial coming soon